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Fan Experience Survey
Have you been to a UNLV Basketball game before?
Yes     No
How many UNLV basketball games do you typically attend per season?
0-2 games     3-7 games     8-12 games     13+ games

 


Parking


How would you rate the traffic flow coming into the Thomas & Mack Center for the Runnin' Rebel game?
Strongly Agree     Agree     Disagree     Strongly Disagree
I was generally satisfied with my parking experience.
Strongly Agree     Agree     Disagree     Strongly Disagree
How many minutes does it take you from your house to get to the Thomas & Mack Center?
0-5 minutes     5-10 minutes     10-20 minutes     20-30 minutes     30+ minutes
ZIP Code

 


Ticketing


How did you purchase your tickets?
Sales Call     Online     Season Ticket Holder     Box Office
Are you satisfied with your ticket buying experience?
Strongly Agree     Agree     Disagree     Strongly Disagree
Considering the price and location of your tickets, how do you feel about the value you received?
Very Good Value     Good Value     Average Value     Poor Value     Very Poor Value
What benefits or values in the ticket buying process would you like to see?

 


Pre Game - Concourse


How many minutes do you show up before the game?
0-10 minutes     10-20 minutes     20-30 minutes     30-45 minutes
How would you rate the level of satisfaction of customer service from the ushers?
Very Satisfied     Satisfied     Dissatisfied     Strongly Satisfied
How would you rate the level of satisfaction of customer service at the concession stands?
Very Satisfied     Satisfied     Dissatisfied     Strongly Satisfied
Considering the price and quality of the food, how do you feel about the value you received?
Very Good Value     Good Value     Average Value     Poor Value     Very Poor Value
Comments

 


In Game


I always pay attention to the on-court activites during the time-outs?
Always     Often     Sometimes     Rarely     Never
I feel entertained during the time-outs?
Always     Often     Sometimes     Rarely     Never
What is your favorite Time-Out Entertainment? (Check your 2 favorites)

McDonalds Dress and Drive (Kids dress up and make basket)
Chevron Toy Car Challenge (Animated car race on the video board)
Sports Clip Hair Cam (Camera searches audience for hair styles)
South-Point get a Room Cam (Camera searches audience for a couple)
Gold's Gym Push-Up Contest (Half-time push-up contest)
Findlay Chevy Shoot-Out (2 audience members, lay-up, fould shot, 3 point shot, and half court shot)
Port of Sub Six Foot Delivery (Six foot sign to points to audience winner)
What is your LEAST favorite Time-Out Entertainment? (Please Check)

McDonalds Dress and Drive (Kids dress up and make basket)
Chevron Toy Car Challenge (Animated car race on the video board)
Sports Clip Hair Cam (Camera searches audience for hair styles)
South-Point get a Room Cam (Camera searches audience for a couple)
Gold's Gym Push-Up Contest (Half-time push-up contest)
Findlay Chevy Shoot-Out (2 audience members, lay-up, fould shot, 3 point shot, and half court shot)
Port of Sub Six Foot Delivery (Six foot sign to points to audience winner)
What did you enjoy most about your game day experience?
What did you enjoy least about your game day experience?
Are you planning on attending another UNLV basketball game?